Privacy Policy for Cyberchic.uk
Effective Date: April 9, 2025

Cyberchic.uk is owned and operated by DORIS FASHIONZ LTD, a company registered in England and Wales. This privacy policy outlines how we collect, use, store, and protect your personal information when you visit or make a purchase from https://www.cyberchic.uk ("Website").

1. Company Information

DORIS FASHIONZ LTD
Registered Address: 27-37 Winning Box, Station Road, Hayes, London, UK UB3 4DX
Email: doris@cyberchic.uk / serina@cyberchic.uk
Phone: (+44) 07951 496470
Established: 2023

2. What We Collect

When you use our website, we may collect the following information:

  • Your name, billing and shipping address, email address, and phone number

  • Payment information (via secure third-party payment processors)

  • Order history and preferences

  • Website usage data (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer service and support

  • Communicate order updates and promotional offers

  • Improve our products and services

  • Comply with legal obligations

We do not sell or rent your personal data to third parties.

4. Cookies & Tracking Technologies

We use cookies to:

  • Enable essential site functionality (e.g., shopping cart)

  • Analyze website usage and performance

  • Provide personalized product recommendations and marketing

You can manage or disable cookies via your browser settings.

5. Data Security

We take appropriate technical and organizational measures to safeguard your data. All payment transactions are encrypted and processed securely. Access to customer data is limited to authorized personnel only.

6. Third-Party Services

We use trusted third-party services for:

  • Payment processing (e.g., Stripe, PayPal)

  • Shipping and logistics

  • Email marketing (with your consent) These providers have their own privacy policies and comply with UK GDPR standards.

7. Your Rights

As a UK resident, you have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletions

  • Object to or restrict processing

  • Withdraw consent at any time

To exercise your rights, contact us at: doris@cyberchic.uk

8. Return & Refund Policy

Returns:
If you're not completely satisfied with your purchase, you may return unworn and unused items with original tags within 14 days of receiving your order.

Refunds:
Refunds will be issued to the original payment method within 7 working days of receiving the returned item. Please note that shipping charges are non-refundable unless the return is due to our error or a faulty product.

How to Initiate a Return:
Please email serina@cyberchic.uk with your order number and reason for return. We will provide you with return instructions.

9. Wholesale Orders

Wholesale terms may differ and are subject to separate agreements. For wholesale inquiries, please contact doris@cyberchic.uk.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions about this policy or how we handle your data, contact us at:
Email: doris@cyberchic.uk / serina@cyberchic.uk
Phone: (+44) 07951 496470